Customer Service Adviser

Cornerstone EV Services Ltd.

| On-site

Cornerstone EV Services is an independent EV repair shop in Vancouver. We’re hiring a Service Advisor to take ownership of the customer experience, from the first phone call to the follow-up after a repair. Your job is to turn inquiries into bookings, earn approval for recommended work, and give customers a reason to keep coming back.

We’re looking for someone who enjoys selling and takes pride in looking after people. That means asking good questions, explaining repairs in plain language, and being honest and accommodating.

What you’ll do

• Handle a steady flow of calls, texts, emails, and online inquiries. Follow up on open estimates and turn inquiries into booked appointments.
• Prepare estimates with input from technicians, explain repair options, answer objections, and get customer approval before work begins.
• Manage the appointment calendar around technician availability, shop capacity, and parts lead times. Reschedule when plans change and keep customers informed.
• Build relationships with repeat customers. Keep clear notes on their vehicles, repair history, conversations, and recommended future work so they never have to start from scratch.
• Check parts pricing and availability, place orders, and track deliveries and shop inventory.
• Process payments and keep accurate records of invoices and payments.
• Help run shop promotions, respond to leads from ads, and ask customers to share an honest Google review.

What you bring

• Sales experience and the ability to build trust, handle objections, negotiate, and close a sale.
• Strong communication skills and a genuine interest in talking to people. You ask questions, listen carefully, and follow up without being reminded.
• Excellent organization. You can juggle a ringing phone, open estimates, parts orders, and schedule changes while keeping track of what you promised each customer.
• The ability to make timely decisions and stay positive when the shop gets busy.
• Punctuality, reliability, and ownership of your commitments.
• Proven experience in one-on-one sales of services such as insurance, financial services, or other offerings that require a detailed conversation and follow-up. You’re comfortable making cold calls, building trust, explaining options, handling objections, and closing sales.
• Experience in automotive service, repair, or the automotive industry is an asset.
• Cantonese or Mandarin is an asset.

Pay and growth

Base pay is $20-25 per hour. After you successfully complete your probationary period, you’ll also earn a commission based on a percentage of the shop’s sales, in addition to your hourly pay.
Variable pay Tied to overall shop sales.

You’ll start as a Service Advisor, with the opportunity to grow into the Shop Manager role. As Shop Manager, you’ll oversee daily operations and coordinate the team, workflow, and customer service for the Vancouver location.

Pay: $18.25-$35.00 per hour

Expected hours: 50.0 – 60.0 per week

Experience:

• Sales: 2 years (preferred)

Language:

• Chinese (preferred)

Work Location: In person

Izvor: https://indeed.com/viewjob?jk=156facfbf45d3f41

Nivo: mid level