Technical Customer Success Manager (Creator Economy, Global Remote | SaaS)

• You’ll manage a portfolio of ±45 creators who need deeper technical partnership -primarily US-based (so yes, EST/PST is part of your rhythm)
• Troubleshooting complex platform configurations
• Reviewing integrations and automation logic
• Advising on backend setup to support scale
• Diagnosing root causes behind feature friction
• Guiding creators through technical implementation decisions
• Partnering with Product on advanced use cases
• Translating technical possibilities into clear action
• Escalating technical blockers with structured documentation
• Ensuring adoption of SDK updates or platform changes
• You’re not patching issues. You’re engineering smoother outcomes. ⚛️
• A Week in Your System
• Run technical launch-readiness reviews
• Review crash logs and performance signals
• Identifying recurring friction patterns across portfolios
• Escalating true platform issues with clarity and context
• Validate new feature releases before wider rollout
• Monitor compliance updates from Apple & Google
• Documenting technical best practices
• Improving implementation playbooks
• Supporting expansion conversations with technical credibility
• Partnering cross-functionally with Product & Engineering to strengthen platform reliability
• This is high-trust. High-context. High-impact. 🔥
• The Long-Term Architecture
• Over time, you will:
• Refine technical onboarding playbooks
• Reduce bug volume and technical churn drivers through smarter process design
• Improve QA and submission workflows
• Increase feature adoption through clarity by proactively supporting customers through major version upgrades
• Shorten time-to-launch for complex builds
• Improve integration success rates
• Strengthen scalable documentation systems and internal knowledge loops
• Elevate the technical maturity of the creator base
• You’re not just solving tickets. You’re improving the architecture of success
• You’ll handle complexity. You’ll influence product evolution. You’ll build scalable technical systems that reduce friction at scale
• You’ll know you’re crushing it when 👊
• Apps launch smoothly with minimal store revisions
• Technical escalations decreases, and feature adoption increases across your portfolio
• Integration setups are smoother and faster
• Creators feel technically confident, supported and operating independently over time
• Product improvements are influenced by your insights
• Technical reliability drives long-term retention
• Documentation is structured and proactive
• You’ll be part of a fast-moving, fully-remote crew spread across the globe, passionate about growth and building tools that change lives

Benefits

• 📈 Career Growth - Coaching, training, and conferences on us
• 🌍 Remote-First - Work from anywhere in the world!
• ✈️ Global Gatherings - Meet the team in epic locations (Croatia, Portugal, Greece)
• ⚡ Creative Freedom - Your ideas matter. Your work makes a real impact
• 🖥️ Tech Gear Budget - Get the setup you need to shine
• 🏝️ Time Off That Counts - 24 paid vacation days + 10 “Celebration Leave” days for the holidays you actually celebrate
• 👶 Paid Parental Leave - Because family first, always- High-touch customer experience is your zone
• Your mind is trained to see patterns before they become recurring issues
• Spent at least 2+ years in Technical CSM, Solutions, or SaaS implementation roles
• You’re proud to say, “I have strong written documentation skills”
• You’re confident discussing APIs, integrations, automation logic
• Have stories to tell and results to prove your Success Super Powers in supporting SaaS or app-based platforms
• You are structured, analytical, and calm under ambiguity
• You’ve supported customers through platform configuration ↔️ translate complexity into clarity
• Crafted the art of managing multiple concurrent launches
• 💥 You’re super comfortable with provisioning profiles, certificates, metadata
• 💥 You enjoy diagnosing systems more than reacting emotionally
• 💥 You thrive in fast-moving product startup / scale-up environments
• ☑️ Support Apple App Store / Google Play submissions
• 💥 You think in workflows, not just conversations
• 💥 You say, “No Problem” confidently when required to:
• You’ve worked in no-code / low-code ecosystems
• 💥 You understand backend logic even if you’re not writing production code
• ☑️ Review logs or crash reports
• If you love clarity, systems thinking, and platform leverage - You’re in the right place- Discovery Call: Meet your Talent Guide - Real talk about your experience, how you think, and the kinds of technical problems you enjoy solving
• 2️⃣ Diagnose & Design: A short, real-world platform scenario where you walk us through how you’d identify root causes, optimize configuration, and future-proof the build. We’re not testing perfection. We’re looking at how your brain works
• 3️⃣ Technical Deep Dive: Meet your future Career Coach. We’ll explore your systems thinking, escalation judgment, platform fluency, and how you manage complexity across a technical portfolio. This is where depth shows up
• 4️⃣ Team Connect: Meet the CS crew. Swap ideas. Ask questions. Feel the vibe
• 5️⃣ Systems & Scale Meet: We align on technical leverage points, how Technical Success Partnership increases feature adoption and strengthens long-term platform reliability. This is about impact beyond tickets.. About building infrastructure, not just solving incidents
• 🔚 Big Picture Conversation: Culture, mission, long-term growth - does this feel like your next chapter?

Izvor: https://www.welcometothejungle.com/en/companies/passion-io/jobs/technical-customer-success-manager-creator-economy-global-remote-saas_toronto_rxuvpb2y

Nivo: senior